Frequently Asked Questions


Ticketing Questions

How do I purchase tickets?

Tickets may be purchased by clicking “Buy Tickets” on the event’s page entry. To see our full calendar of events go here. Tickets may also be purchased by phone by calling (888) 929-7849, or at The Broadmoor World Arena or Pikes Peak Center’s Box Office. Tickets are also available at www.axs.com.

Why can’t I find an event on the website?

Below are a few reasons or suggestions to help you with your search:

  • No performances are currently scheduled for The Broadmoor World Arena, date, or artist you may have selected.
  • The event may not be announced yet. Sign up for our e-newsletter “Backstage Pass” to get the latest performance announcements. Sign up here.
  • The Broadmoor World Arena will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
  • Check the proper spelling of the artist, band, or building. All words must be spelled correctly.
  • Make sure there is spacing between your words (i.e. John Hiatt, not johnhiatt)
  • The event may not be officially promoted by Broadmoor World Arena or AEG Live. You may want to try finding the event on the Artist’s official website.

How do I purchase accessible seating?

Accessible seating is available for purchase online, on the phone, or at the box office. To purchase online, click “Buy Tickets” and select “Accessible Seating Options” on the purchase page.

I have a large group coming to a show. Do you do group discounts?

Group discounts are available for many, but not all, performances. Please see our Group Sales page for more information.

The show coming up and I still haven’t received my tickets in the mail or I lost my tickets. What do I do?

If you purchased the tickets through The Broadmoor World Arena’s website, please call the box office at 719-799-4138 and we can assist in recovering your tickets. Please contact the box office at 719-799-4138. If you purchased your tickets through a fan club or different vendor, please contact that organization directly. To help assure your tickets are easy to find and reprint, please make sure you are always creating a user account with us through the box office, over the phone, or online.

Beware of ticket resellers and/or scalpers. The Broadmoor World Arena and Pikes Peak Center sells tickets to events through the following outlets: The Broadmoor World Arena/Pikes Peak Center Group Sales or Penrose Club programs, all front-range King Soopers, The Broadmoor World Arena or Pikes Peak Center box offices, by phone at 719-520-SHOW or 866-464-2626 or online at www.broadmoorworldarena.com, www.pikespeakcenter.com, and www.ticketswest.com. We work closely with several media partners whose ticket purchase links will direct you to one of these sources. If you purchase your tickets elsewhere (online, in person or over the phone) please be advised that the ticket you purchase may not be valid and we may not be able to assist in the replacement of them if they are lost.

Does my child need a ticket?

It depends on the show – please contact the box office at 719-477-2122 for show-specific information. Children under 2 are typically permitted without a ticket but must sit on a lap – however this policy does not apply to child/family oriented shows where all ages will require a ticket.

Why do you sell tickets to both The Broadmoor World Arena and The Pikes Peak Center?

The Broadmoor World Arena staff manages events at both the arena and Pikes Peak Center for The Performing Arts due to a partnership with the City of Colorado Springs. 

Venue Information

Where are you located?

Please visit our Directions and Parking page for more information.

Do you have an ATM?

At least 1 ATM is available on the arena concourse during shows.

How do I get the latest information on upcoming shows?

Our Backstage Pass e-Newsletter subscribers are always first to receive the latest show announcements, presale information, promo codes, and current giveaways. Click here to sign up. You may also get current information through our Facebook and Twitter pages.

I am interested in employment information at The Broadmoor World Arena & Pikes Peak Center. Where do I apply?

Our current job postings are listed on our Jobs page.

How do I get VIP access or meet the performer?

Meet-and-greets and VIP access vary by show, and may either be won through a contest or purchased through the event page. Stay updated on current contests by visiting our Contests page or following our Facebook and Twitter.

What happens if my event is postponed or cancelled?

If the event is postponed, all previously purchased tickets will be accepted at the new show date regardless of which event date is on the ticket. If you would like your tickets to be re-printed with the new date/time, please visit the box office or call 719-520-SHOW.

If the event is cancelled, all purchases over the phone or online through our official ticketing outlets (see “How do I Purchase Tickets above) will be automatically refunded (including fees). If the tickets were purchased through the box office, TicketsWest outlets such as King Soopers, or military outlets, the tickets must be brought back to the point of purchase to be refunded. If the tickets were purchased through a fan club or reseller, they must be contacted directly for a refund. We try to reschedule events as much as possible before they are cancelled.

Do I have to pay for parking?

Parking is $10 at The Broadmoor World Arena lot (cash only). Some events offer Premium Parking, which must be purchased before day-of-show. For more information, please visit our Parking page.

What time do doors open?

Typically, doors open one hour before the event start. Occasionally, for special events they may open earlier. Please check your ticket or the event page for the door opening time for each event.

For CC Tigers Hockey, doors open 1 ½ hours before the start of the game for Prowler Hour. Guests are welcome to enter the building early for live music, drink specials, and more. For more information, visit our CC Tigers page.

Is there a restaurant inside the venue?

The arena offers a variety of concessions throughout the arena. To see our offerings, please visit our Food and Beverage page. We also offer pre-performance dining 90 minutes before most shows. To learn more, please visit our Pre-Performance Dining page.

Do the concession stands accept credit cards?

We accept all major cards – Visa, Mastercard, Discover, American Express and cash. Checks are not accepted in the concession stands.

What are some local hotel accommodations nearby?

Please visit our Hotels page for information on nearby accommodations. 

Can I bring a camera to the show?

Camera policies vary by show. Typically, small personal cameras are allowed but cameras with professional and detachable lenses are not permitted. Please check your show ticket and make sure you register your email when purchasing tickets to receive our “Know Before You Go” email for the more accurate information.

Event Planning

Can I book the arena for a private function?

Yes – The Broadmoor World Arena hosts many annual private functions, including charitable dinners, corporate meetings and customer events.  See more information about booking the arena. 

Are there smaller meeting spaces within the arena?

The Broadmoor World Arena can host smaller, private dinners or meetings in the Penrose Club, Double Eagle Casino Room or Arena Bar. Call 477-2100 for more information or see more information about booking arena event spaces.

Can we just rent the parking lot?

Yes – the lot is available for use with outdoor events. See more information about booking the parking lot.

Can we have our own catering?

For all of our event customers, you must use Centerplate, The Broadmoor World Arena catering service.

What is The Broadmoor World Arena doing to help the environment?

The Broadmoor World Arena strives to present world-class entertainment within the Pikes Peak Region. One key to the success of that goal is to provide exceptionally safe and clean venues – both inside The Broadmoor World Arena and in our larger community. Our team has implemented green initiatives designed to keep our venue and our community safe and clean. 

On your next visit to the Arena, please notice the Recycling Bins located throughout the Concourse Area. We recycle paper, plastic, cardboard, aluminum and glass. We encourage our guests to do the same.

You may also recognize different toilet paper and paper towel dispensers in the restrooms. These dispensers use coreless paper rolls. 

Where possible, we have replaced T12 fluorescent lights with T8 fluorescent lights, reducing electrical consumption in those lights by 34%. We have even begun implementing energy saving technology on our motors and cooling towers.

All of the cleaning products now being used at The Broadmoor World Arena meet and/or exceed Green Industry standards. They are all EPA, Green Seal and SEGC 114 certified. 
Even our newsletter has “gone green.” The Backstage Pass (official newsletter of The Broadmoor World Arena and Pikes Peak Center) is now exclusively sent via email. If you are interested in upcoming events, priority sale and meet and greet opportunities, please sign up for the newsletter.

We invite you to help us as we continue this important work. 

  • Please take the opportunity to use the recycling bins.
  • Please tell an Arena staff person if you notice running water or leaking faucets.
  • Please sign up for the Backstage Pass e-newsletter to learn about upcoming events and opportunities.
  • Please share other environmentally friendly ideas with us by email.

Sponsors

Can I sponsor a specific event, such as a concert?

Yes. If you would like to participate in a particular event, please contact us to discuss the opportunity. Please contact our sponsorship department at 719-477-2170. 

What do I get for sponsorship?

The Broadmoor World Arena will customize your sponsorship to meet your needs. Many times this includes special promotions, email participation, and event tickets. Please contact our sponsorship department at 719-477-2170. 

Any other questions should be directed to Dot Lischick, General Manager, at (719) 477-2100.