The Broadmoor World Arena Employment Opportunities


Equal Employment Opportunity

The Broadmoor World Arena, Pikes Peak Center for the Performing Arts, and World Arena Ice Hall are firmly committed to equal employment opportunities and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, marital status, creed, age, national origin, physical or mental handicap, or veteran status. The Broadmoor World Arena will make all employment decisions based on equal employment opportunity principles.

Applications May Be Submitted For Open Positions Only

How To Apply:

No Phone Calls, No Recruiters, Incomplete applications will not be considered.

Part Time Positions Application Instructions

Submit completed application to:

  • Reception desk at the Broadmoor World Arena
  • Email to: openposition@Broadmoorworldarena.com
  • Mail to: Broadmoor World Arena 
    Attn: Human Resources 
    3185 Venetucci Blvd. 
    Colorado Springs CO 80906
  • Fax to : 719-477-2199 with label Attn: Human Resources

Full Time Positions Application Instructions

Submit cover letter, resume, and completed application to:

  • Reception desk at the Broadmoor World Arena
  • Email to: openposition@Broadmoorworldarena.com
  • Mail to: Broadmoor World Arena 
    Attn: Human Resources
    3185 Venetucci Blvd.
    Colorado Springs CO 80906
  • Fax to : 719-477-2199 with label Attn: Human Resources

Open Positions

Director of Ticketing - Full Time

SUMMARY:  The Director of Ticketing is responsible for and will oversee all aspects of ticketing for The Broadmoor World Arena Box Office. Facilities currently include the Pikes Peak Center for the Performing Arts, The Broadmoor World Arena, and adjoining Ice Hall a designated Olympic Training Site for Figure Skating. 

DUTIES AND RESPONSIBILITIES:

  • Oversee the direction of all ticketing activities for the Broadmoor World Arena (BWA), Pikes Peak Center for the Performing Arts (PPC), Ice Hall, and their customers.  
  • Liaison with AXS Ticketing and their staff.
  • Creation of seating manifests for all ticketed events (reserved and general admission).
  • Create, maintain, and modify ticketed events in Veritix ticketing platform for Broadmoor World Arena and Pikes Peak Center. Manage all aspects of dynamic pricing and inventory management as required by promoter.
  • Develop operational strategy to build, check, and maintain events in Veritix ticketing platform for Broadmoor World Arena and Pikes Peak Center to ensure accuracy and efficiency.
  • Coordinate with GM, Event Promoters and Marketing the execution of Fan Club, Pre-sales, and On Sales to the public.
  • Direction and oversight and fulfillment of ticketing needs for Tenants/Promoters/AXS Ticket Agency/Team Members on individual event sales, season subscription renewals, season ticket sales,  dynamic pricing, promotions, discounts, group sales, etc. (Resident Tenants –Broadway, Philharmonic, Colorado College)
  • Establish, maintain and strengthen Promoter/Tenant/Season Ticket Holders relations.
  • Building liaison to contracted Ticket Agency.  Direction and oversight and coordination of all ticketing details of events to AXS for accuracy in the accounting and selling of tickets through the network of Ticket Agency’s Box Office, Outlets, Phones, and Internet Online Sales. 
  • Timely and consistent coordination of reports and information with The Broadmoor World Arena GM, Assistant GM, Finance, Events, Marketing and building Promoters/Tenants on event ticketing setup (maps, capacities, scaling, holds, technical kills, consignments, comps, on-sales, ticket prices, dynamic pricing, discounts, ticket limits, cash advances, reporting requirements, etc.) to determine the exact needs of the event.
  • Daily sales reporting:  internal to staff, external to promoters, and to the designated trades.
  • Coordination with Marketing, Club Concierge and Group Sales on seating requests and special needs/requirements for advance sales and order fulfillment.
  • Prepare event settlements, statements, and required reports necessary for day/night-of-event settlement with building and Promoters/Tenants.  Day/Night of event ticketing problem resolution and customer service representative
  • Adhere, communicate and reinforce the policies of the Broadmoor World Arena and Pikes Peak Center.
  • Personnel placement, evaluation, training, discipline, scheduling, and supervision for The Broadmoor World Arena Ticketing Management staff.
  • Direct supervision of Associate Director of Ticketing.  Indirect supervision of Box Office Manager and Box Office Ticketing Staff
  • Liaise with AXS Box Office Manager at the Pikes Peak Center on day-to-day operations.
  • Communicating with the general public for quick resolution of customer service matters involving ticketing problems, questions, or concerns from patrons of the facility.
  • Informing and coordinating any special accessible seating needs (wheelchairs, hearing enhancement devices, etc.) with the Director of Events Services.
  • Adhere to ADA compliant ticketing practices.
  • Current ticketing trends.
  • Perform other duties as assigned.

QUALIFICATIONS:  Minimum of five to ten years proven track record with computerized ticketing systems and prior supervisory experience required, preferably in an arena and theatre setting.  Applicants should possess a bachelor’s degree in Business Management, Finance, Accounting, or a similar field.  Applicant must be skilled in operating in a Microsoft works environment (Word, Excel, Outlook, etc.).  Position requires long and irregular hours, nights, weekends, and holidays.  Applicant should be very organized and well versed in written and verbal communications. Must have ability to work in a fast-paced environment.  A demonstrated ability to follow directions and complete assigned tasks with a minimum of instruction and supervision is essential.  Must have strong customer service skills. Prior experience in managing a box office team.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

  • Reach, Stand, Sit, Walk, Grasp, Use of Repetitive Motion, Push, Pull, lift, climb, walk
  • May frequently lift or move 20 pounds of materials
  • Standing/Walking/climbing stairs long hours on event days.
  • Ability to meet multiple demands from multiple people and interact with the public and other staff members.
  • Strong math aptitude and ability to attend to detail
  • Interpret complex laws, regulations, and/or policies.
  • Ability to build strong relationships with staff.
  • Conflict Resolution with staff, promoters, patrons

WORK ENVIRONMENT:

  • Long hours during events
  • Variable Schedule – Days, Weekends, Nights, Holidays
  • Frequent travel between both venues

Marketing Intern - Fall 2017

JOB TITLE: Marketing Intern

REPORTS TO: Marketing Coordinator

SALARY: Paid Internship

Internship Description:
The Broadmoor World Arena and the Pikes Peak Center are looking for a college junior, senior, or graduate student to serve as an intern. Both venues are managed the Colorado Springs World Arena, a local 501-c3 non-profit organization. Both are host to world class performers including CC Hockey, Alan Jackson, Huey Lewis and the News, and the Ringling Brothers and Barnum & Bailey. As an intern with our organization you will be introduced to every aspect of event marketing and have the opportunity to be involved with the process every step of the way.

This internship will be paid for Fall 2017.

Intern Objectives Include:
• Assist with / learn the planning and promotion of family shows, concerts, and arena sporting events 
• Assist with / learn day-of-event operations associated with all marketing and group sales events such as client parties, birthday parties, and corporate functions before and/or during the event.
• Assisting marketing and group sales staff with various projects involving research including conducting demographic and psychographic research for various department projects
• Learn to maintain and build the social media databases
• Grassroots marketing research and execution by going out into the community with a regular employee to represent the arena at festivals, fairs, and other events with high traffic to publicize arena and events coming to us. This will be done to flyer, poster, create relationships with various retailers, and get the word out about the arena and the upcoming shows
• Data entry for Cyber Club, e-mail database, and sales force: and assisting in ways to increase our database
• Learn to make group sales calls and Assist Group Sales Manager in researching corporations, scouts, schools, and other businesses that may be interested in group sales events.
• Help with the creation and execution of group sales plan and group sales flyers.
• Gathering event news clips for various building public relations
• Assist with various public relation functions such as: brainstorming, executing public relation events and performing all other duties assigned
• Assist in training of new intern rotations.

Requirements:
• Must be college junior, senior or grad student seeking an internship to satisfy a class credit requirement (housing and transportation are the student's responsibility) 
• Hours/schedule based on school's credit hour requirements; Minimum of 15 hours per week from June through August; evenings and weekends required based on event calendar 
• Summer Internship is from June through August
• Working knowledge of Adobe Acrobat Reader and Photoshop a plus
• Working knowledge of Microsoft Word, Excel, PowerPoint, Publisher and Internet a plus
• Professional verbal and written communication skills in the English language 
• Able to keep up in a fast-paced environment
• Must be assertive, outgoing, creative, hard-working, resourceful, independent thinker who is greatly interested in working in Sports/Entertainment Marketing 

If interested, please email your resume to Teresa Drew at tdrew@broadmoorworldarena.com. 

Parking Operations - Part Time

Job Title: Parking Operations

Reports to: Parking Operations Supervisor

SUMMARY

This position is responsible for various guest relations and activities including but not limited to directing incoming and outgoing traffic in/out of the World Arena Parking Lots. Applicants must be friendly, outgoing and customer service oriented approaching each guest with a positive attitude and enthusiasm. Applicants must have the ability to work irregular/extended hours based on events including evening, weekend and holidays as needed. This position is required to work both indoors and outdoors including inclement weather as needed.

SPECIFIC JOB DUTIES, but are not limited to the following: 

  • Positively represent the World Arena – Must be friendly, outgoing and customer service oriented approaching each guest with a positive attitude and enthusiasm.
  • Direct incoming and outgoing traffic in/out of World Arena parking lots.
  • Other duties include patrolling parking area to ensure guests and vehicles are safe, pick up and clean up designated parking areas during and at the end of each shift.
  • Must be able to work irregular/extended hours based on events including evening, weekend and holidays as needed.
  • Must be reliable and dependable.
  • Must be able to follow directions.
  • Must be a minimum of 18 years of age.

PHYSICAL REQUIREMENTS:

  • Must have the physical ability to maneuver around facilities, at times walking and/or standing up to 6-12 hours daily.
  • Must be able to lift/move up to 20 lbs.
  • Must be able to reach away and/or up from body
  • Requires bending, lifting, walking, and standing

ACCOUNTABILITIES:

Safely and courteously direct incoming and outgoing traffic from World Arena parking lots. 

Video Production - Part Time

SUMMARY:

Video Production is a part-time/hourly position in the marketing department. The position is based on need per event. Video production is primarily responsible for usage of the digital video production/control room during applicable events, which includes all control room equipment as well as the following displays systems: LED video screens, matrix boards, video walls, audio board, specialty lighting, Daktronics’ V-play, CCTV and in-house audio systems. This position will be involved in the operation and engineering support for live events to include hockey games, figure skating, other sporting events and concerts. Positions within this department include camera operator (Still and Slo-Mo) and graphics op.

DUTIES AND RESPONSIBILITIES:

- Digital video production
- Camera operations
- Audio

QUALIFICATIONS:

- Experience in Television engineering, or an equivalent field required.
- Relevant experience in the operation, service and maintenance of video production/playback equipment, large screen video boards (CRT and LED), matrix displays, video walls, and CCTV systems required.
- Experience operating in a digital/component world as well as analog environment with the ability to integrate these systems is required.
- Experience with Adobe Photoshop a plus.
- Must be able to work a flexible work schedule to include nights, weekends and some holidays.
- Must be a self-starter with excellent organizational skills.
- Experience with analog and digital broadcast equipment is essential.
- Must be able to work in a team environment.

EDUCATION REQUIREMENTS:

Associates Degree or higher preferred, but not required.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

- Push, Pull, lift, climb, walk
- Lift and carry up to 50 pounds.
- Move furniture, materials, and equipment.
- Interpret complex laws, regulations, and/or policies.
- Strong interpersonal skills
- Use a ladder or scaffolding
- Coordinate multiple tasks simultaneously

WORK ENVIRONMENT:

- Long hours during events
- Variable Schedule – Days, Weekends, Nights, Holidays
- Subject to work in cold weather inside/outside

Please submit a Part Time application and reference Video Production if interested.